Effective Date: July 27, 2026
These Terms of Service (these âTermsâ) govern your access to and use of the LeaseScores website, platform, products, services, content, tools, features, functionality, subscriptions, applications, communications, and related offerings, whether accessed through leasescores.com, any mobile or web-based interface, or any other authorized method of access (collectively, the âServiceâ).
These Terms constitute a legally binding agreement between you and LeaseScores LLC, a North Carolina limited liability company (âLeaseScores,â âwe,â âus,â or âourâ). By accessing, browsing, registering for, creating an account, purchasing a subscription, submitting content to, or otherwise using the Service, you acknowledge and agree that you have read, understand, and agree to be bound by these Terms.
If you access or use the Service on behalf of a company, landlord, property owner, property manager, brokerage, contractor, service provider, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, âyouâ and âyourâ refer to both you individually and the entity on whose behalf you access or use the Service.
Your use of the Service is also subject to LeaseScoresâ Review Policy, Fair Housing Policy, DMCA and Copyright Policy, Privacy Policy, and any other policies, guidelines, rules, feature-specific terms, subscription terms, or supplemental terms posted, linked, or otherwise made available by LeaseScores from time to time, each of which is incorporated into these Terms by reference. A violation of any such policy constitutes a violation of these Terms.
If you do not agree to these Terms, or if you do not have authority to agree to these Terms on behalf of the person or entity for whom you use the Service, you may not access, register for, submit content to, purchase, or use the Service.
LeaseScores may modify, amend, supplement, or replace these Terms at any time by posting an updated version through the Service, providing notice by email, displaying notice within the Service, or otherwise providing notice as LeaseScores deems appropriate. Unless otherwise stated in the updated Terms or required by applicable law, changes will be effective when posted. Your continued access to or use of the Service after the effective date of any updated Terms constitutes your acceptance of the updated Terms.
If LeaseScores determines that a change is material, LeaseScores may, in its discretion, provide additional notice, such as by email or prominent notice through the Service. You are responsible for reviewing these Terms periodically. If you do not agree to any updated Terms, you must stop using the Service.
âWork Orderâ means a repair, maintenance, service, improvement, inspection, project, or other job posted, requested, assigned, accepted, performed, completed, or paid for through the Service.
âService Professionalâ means any contractor, vendor, maintenance provider, repair professional, service provider, or other person or entity that offers, accepts, performs, or is assigned work through the Service.
âPlatform Service Feeâ means the fee retained by LeaseScores in connection with a completed Work Order paid through the Service. Unless otherwise stated in writing by LeaseScores or displayed through the applicable payment workflow, the Platform Service Fee equals ten percent (10%) of the gross labor, service, or project amount paid by the Requesting User for the applicable completed Work Order, before deduction of payment-processor fees and other amounts, but excluding taxes, refunds, chargebacks, reversals, and any other amounts LeaseScores designates as excluded from the Platform Service Fee calculation.
âRequesting Userâ means any landlord, property manager, property owner, or other authorized user who posts, requests, assigns, approves, or pays for a Work Order through the Service.
LeaseScores is a technology platform intended to facilitate rental-property, landlord, tenant, property-management, contractor, and related housing-market reviews, ratings, listings, informational content, and marketplace connections. The Service may allow tenants, landlords, property managers, contractors, service professionals, and other users to create accounts, submit reviews, post responses, view ratings or scores, browse property-related content, access rental-market information, submit or verify contractor-related content, connect with service professionals, and access third-party resources or referrals.
The Service may include, without limitation, user profiles, property profiles, landlord profiles, property-manager profiles, tenant-related profiles or review pages, contractor profiles, property listings, review tools, rating tools, scores, summaries, tags, rankings, badges, analytics, comparison tools, search features, messaging or communication features, reporting tools, subscription features, third-party links, referral tools, educational content, downloadable resources, and other features LeaseScores may make available from time to time.
LeaseScores does not act as a landlord, property manager, tenant, real estate broker, leasing agent, contractor, construction professional, housing provider, tenant-screening company, consumer reporting agency, legal advisor, or property-management advisor. LeaseScores does not own, lease, manage, rent, sell, broker, inspect, repair, maintain, supervise, control, or operate any rental property, housing accommodation, lease, rental application, tenancy, landlord-tenant relationship, contractor service, or housing-related transaction listed, reviewed, rated, scored, discussed, or otherwise made available through the Service.
LeaseScores is not a party to any lease, rental application, rental transaction, landlord-tenant relationship, property-management agreement, contractor agreement, service agreement, tenant-screening transaction, or other agreement or relationship between users or third parties. Users are solely responsible for their own content, communications, listings, reviews, ratings, services, transactions, legal obligations, housing decisions, contractor engagements, tenant-screening practices, and compliance with applicable law.
LeaseScores may host, display, organize, moderate, analyze, summarize, aggregate, score, rank, tag, or otherwise process user-generated content and other information in connection with the Service. LeaseScores does not guarantee the truth, accuracy, completeness, legality, fairness, usefulness, quality, safety, suitability, or availability of any user-generated content, review, rating, score, listing, profile, contractor content, property information, market data, third-party service, or other material available through the Service.
Any reference to âverified,â âverification,â âverified review,â âverified account,â âverified property,â âverified contractor,â âverified photo,â or similar wording means only that LeaseScores may have applied certain account, submission, documentation, technical, or platform-review processes that LeaseScores determines from time to time. Such references do not mean that LeaseScores has independently confirmed the truth, accuracy, completeness, legality, quality, safety, or reliability of any review, user, property, landlord, tenant, contractor, service, listing, or other content. LeaseScores may modify, suspend, discontinue, or change the criteria for any verification, rating, score, badge, ranking, or platform feature at any time.
You must be at least eighteen (18) years of age and capable of entering into a legally binding agreement to create an account or use the Service. By creating an account, registering for the Service, purchasing a subscription, submitting content, or otherwise using the Service, you represent and warrant that: (a) you satisfy all eligibility requirements applicable to your use of the Service; (b) all information you provide to LeaseScores is true, accurate, current, complete, and not misleading; (c) you will maintain and promptly update your account information as necessary; and (d) your registration and use of the Service complies with these Terms and all applicable laws, rules, and regulations.
If you register for or use the Service on behalf of a company, landlord, property owner, property manager, brokerage, contractor, service provider, organization, or other entity, you represent and warrant that you are authorized to create the account, submit information and content, and bind that entity to these Terms and all applicable policies. LeaseScores may request information or documentation to verify your identity, authority, account type, property relationship, management authority, professional status, or eligibility to use particular features of the Service, but LeaseScores does not undertake any obligation to independently verify such information except as LeaseScores determines in its sole discretion.
You are responsible for maintaining the confidentiality and security of your username, password, login credentials, devices, and account access. You are responsible for all activity that occurs under your account, whether or not authorized by you, except to the extent caused solely by LeaseScoresâ gross negligence or willful misconduct. You agree to notify LeaseScores promptly of any unauthorized access to or use of your account, credentials, or the Service. LeaseScores is not responsible for any loss, damage, liability, or expense arising from your failure to maintain the confidentiality or security of your account credentials.
You may not create an account using false, misleading, incomplete, or unauthorized information; impersonate another person or entity; misrepresent your account type, affiliation, authority, property relationship, tenancy relationship, contractor status, or professional qualifications; create accounts for purposes of evading suspension or termination; or allow another person to use your account without LeaseScoresâ authorization. LeaseScores may approve, deny, suspend, terminate, restrict, reclassify, or require correction of any account or account type at any time if LeaseScores believes that the account information is inaccurate, incomplete, misleading, unauthorized, violates these Terms, or otherwise creates legal, operational, marketplace-integrity, user-safety, or compliance concerns.
The Service may permit users to register under one or more account types, subject to availability, eligibility, verification, feature limitations, and LeaseScoresâ approval. Account types may include, without limitation:
a. Tenant. Individuals who currently rent, previously rented, applied to rent, or otherwise have a direct, good-faith rental-related experience involving residential property covered by the Service.
b. Landlord. Individuals or entities that own, lease, sublease, operate, or otherwise have legal authority with respect to residential rental property covered by the Service.
c. Property Manager. Individuals or entities that manage, lease, advertise, administer, or provide property-management services for residential rental properties on behalf of property owners or other authorized persons. Property-manager profiles may display company information, team size, managed properties, affiliated owners, service areas, reviews, ratings, and other information made available through the Service.
d. Contractor / Service Professional. Contractors, handymen, vendors, maintenance providers, and other service professionals who perform or offer services relating to rental properties or housing-related services covered by the Service.
e. Other Account Types. Any other account type, role, or feature LeaseScores may make available from time to time.
Each account type may have different features, capabilities, restrictions, pricing, verification requirements, content rights, review rights, response rights, subscription options, visibility, and responsibilities as described in the Service, these Terms, or applicable policies. LeaseScores may modify, add, remove, limit, suspend, or reclassify account types or related features at any time.
By selecting an account type, you represent and warrant that you satisfy the eligibility requirements for that account type and that your use of that account type is truthful, authorized, lawful, and not misleading. Without limiting the foregoing, landlords, property managers, and contractors/service professionals represent and warrant that they have all rights, licenses, registrations, permissions, insurance, authority, approvals, and legal capacity required for the properties, services, listings, reviews, content, and activities they submit or conduct through the Service, to the extent required by applicable law.
LeaseScores does not guarantee that any userâs selected account type, profile information, property relationship, tenancy relationship, management authority, contractor status, licensure, insurance, qualification, or other credential is accurate, current, complete, verified, or legally sufficient. Users are solely responsible for evaluating and verifying the identity, authority, qualifications, and suitability of other users before entering into any transaction, communication, rental decision, contractor engagement, or other relationship.
The Service may allow users to submit reviews, ratings, comments, responses, reports, photographs, documentation, and other content regarding landlords, property managers, tenants, contractors, service professionals, rental properties, tenancy experiences, contractor services, and related matters, subject to these Terms, the Review Policy, the Fair Housing Policy, and all other applicable LeaseScores policies.
By submitting a review, you represent and warrant that: (a) the review is truthful, accurate, complete in all material respects, and not misleading; (b) the review is based on your genuine, direct, firsthand experience or, where applicable for landlords, property managers, or other business users, contemporaneous business records and a direct rental, tenancy, management, contractor, or service-related relationship; (c) you have all rights and authority necessary to submit the review; (d) the review does not include confidential, private, legally protected, or unlawfully obtained information; (e) the review does not violate any lease, settlement agreement, confidentiality obligation, court order, law, regulation, or third-party right; and (f) the review complies with these Terms, the Review Policy, the Fair Housing Policy, and applicable law.
Reviews may not be submitted for any unlawful, discriminatory, retaliatory, harassing, defamatory, fraudulent, extortionate, coercive, or bad-faith purpose. Without limiting the foregoing, reviews may not be used to threaten, intimidate, punish, blacklist, pressure, or retaliate against any tenant, landlord, property manager, contractor, applicant, occupant, or other person in connection with a lease dispute, maintenance request, reasonable accommodation or modification request, security deposit dispute, complaint, report, fair housing concern, governmental proceeding, legal proceeding, or other protected activity.
Reviews may be submitted only through the features and procedures made available by LeaseScores from time to time. LeaseScores may require reviewers to provide information regarding the relevant rental, tenancy, management, contractor, or service relationship, including dates, property information, lease status, account type, documentation, verification information, or other information LeaseScores deems appropriate. LeaseScores may, but is not obligated to, use such information to classify, label, verify, moderate, contextualize, score, display, restrict, or otherwise process reviews.
Reviews may be submitted during or after a rental, tenancy, contractor, or service-related experience, subject to feature availability and LeaseScoresâ applicable review-submission rules. Reviews submitted during an active lease or ongoing relationship may be tagged, labeled, or otherwise identified as âIn-Progress,â âPending,â âActive Lease,â âOngoing,â or with similar terminology, as determined by LeaseScores. LeaseScores may allow reviewers to edit, supplement, update, or withdraw reviews within timeframes established by LeaseScores or as otherwise permitted through the Service.
If LeaseScores uses a finalization process, a review may automatically finalize after a period determined by LeaseScores, including, for example, fourteen (14) days after the reported lease end date or other applicable event. After finalization, the review may be locked from ordinary user edits; however, LeaseScores retains the right, in its sole discretion, to remove, restrict, suppress, edit, annotate, reclassify, reopen, permit correction of, or otherwise take action with respect to any review at any time, including where LeaseScores believes that the review may be inaccurate, misleading, outdated, fraudulent, retaliatory, discriminatory, unlawful, inconsistent with these Terms or any LeaseScores policy, or otherwise inappropriate for the Service.
When submitting a rental-related review, the reviewer may be required to indicate whether the lease or rental relationship was completed, terminated early, broken, disputed, ongoing, or otherwise subject to a status designation made available by LeaseScores. Any such designation may be displayed publicly or used by LeaseScores for context, moderation, scoring, search, filtering, analytics, or other platform purposes. The reviewer is solely responsible for the accuracy and legality of any such designation.
LeaseScores does not verify, endorse, approve, guarantee, or assume responsibility for the truth, accuracy, completeness, legality, fairness, usefulness, or reliability of any review. LeaseScoresâ publication, display, moderation, removal, restriction, scoring, summarization, or other use of a review does not constitute an endorsement, verification, approval, legal determination, or admission by LeaseScores.
LeaseScores may remove, disable access to, restrict, edit, decline to publish, suppress, limit visibility of, annotate, reclassify, or refuse to restore any review at any time and for any reason, including where LeaseScores believes the review violates these Terms, the Review Policy, the Fair Housing Policy, the DMCA and Copyright Policy, the Privacy Policy, any other LeaseScores policy, the rights of any third party, or applicable law.
The subject of a review, including a landlord, property manager, tenant, contractor, service professional, or other reviewed user, may be permitted to submit a public response to the review through the features made available by LeaseScores from time to time. LeaseScores may limit the number, length, format, timing, visibility, editing period, and availability of review responses in its sole discretion.
Review responses must comply with these Terms, the Review Policy, the Fair Housing Policy, the DMCA and Copyright Policy, the Privacy Policy, and all other applicable LeaseScores policies. Responses may not contain content that would be prohibited if included in a review, including, without limitation, discriminatory content, protected-class information, private or sensitive information, threats, harassment, retaliation, defamatory statements, confidential information, intellectual property violations, or unlawful content.
A review response should be truthful, relevant to the review, based on the responding userâs own knowledge or records, and limited to appropriate context or clarification. Responses may not be used to intimidate, threaten, punish, shame, blacklist, retaliate against, or improperly pressure any reviewer, tenant, landlord, property manager, contractor, applicant, occupant, or other person.
LeaseScores does not verify, endorse, approve, or guarantee the truth, accuracy, completeness, legality, fairness, or propriety of any review response. LeaseScores may, in its sole discretion, remove, disable access to, restrict, edit, reject, decline to publish, suppress, limit visibility of, or refuse to restore any review response at any time and for any reason, including where LeaseScores believes the response violates these Terms, any LeaseScores policy, the rights of any third party, or applicable law.
As between you and LeaseScores, you retain any ownership rights you may have in content that you submit, upload, post, transmit, display, provide, rate, review, message, tag, verify, report, or otherwise make available through or in connection with the Service, including reviews, ratings, responses, listings, profiles, comments, photographs, videos, documents, reports, messages, verification materials, contractor content, property information, account information, and other user-submitted materials (âUser Contentâ).
By submitting or otherwise making available any User Content through or in connection with the Service, you grant LeaseScores a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, perpetual, irrevocable license to use, host, store, reproduce, copy, display, publish, perform, distribute, transmit, modify, adapt, edit, excerpt, redact, translate, reformat, create derivative works from, analyze, aggregate, summarize, tag, classify, rank, rate, score, moderate, promote, market, and otherwise process or exploit such User Content in connection with operating, providing, developing, improving, protecting, promoting, and commercializing the Service and LeaseScoresâ business.
Without limiting the foregoing, you agree that LeaseScores may use User Content to create, display, modify, remove, suppress, recalculate, reweight, rank, tag, summarize, compare, or otherwise generate ratings, scores, summaries, badges, rankings, averages, analytics, visual indicators, informational indicators, search results, comparisons, reports, marketing materials, and other platform-generated outputs, subject to these Terms and applicable law.
You represent and warrant that: (a) you own or have obtained all rights, licenses, permissions, consents, and authorizations necessary to submit the User Content and grant the rights described in these Terms; (b) the User Content is truthful, accurate, complete in all material respects, and not misleading; (c) the User Content does not violate any lease, contract, confidentiality obligation, court order, settlement agreement, law, regulation, or third-party right; and (d) the User Content complies with these Terms and all applicable LeaseScores policies.
You acknowledge that LeaseScores may display User Content publicly or to other users, including in connection with profiles, reviews, ratings, scores, search results, reports, summaries, analytics, and other Service features. You further acknowledge that User Content may continue to appear through the Service after submission, account cancellation, account suspension, or account termination, subject to LeaseScoresâ rights under these Terms and applicable law.
LeaseScores may remove, disable access to, restrict, edit, redact, suppress, limit visibility of, decline to publish, refuse to restore, or otherwise moderate any User Content at any time and for any reason, including where LeaseScores believes that the User Content violates these Terms, any LeaseScores policy, the rights of any third party, or applicable law. LeaseScores has no obligation to return, preserve, display, maintain, or provide copies of User Content, except as expressly required by applicable law.
Nothing in these Terms transfers ownership of LeaseScoresâ platform, software, technology, scoring systems, algorithms, methodology, analytics, classifications, tags, ratings, scores, rankings, summaries, compilations, databases, interfaces, designs, trademarks, copyrights, trade secrets, or other proprietary materials to you. As between you and LeaseScores, LeaseScores owns all rights, title, and interest in and to the Service and all LeaseScores-generated outputs, except to the extent such outputs incorporate User Content in which you retain underlying ownership rights.
You may not submit, upload, post, transmit, display, provide, rate, review, message, tag, verify, report, or otherwise make available through or in connection with the Service any User Content that LeaseScores believes, in its sole discretion:
LeaseScores reserves the right, but does not undertake any obligation except as expressly required by applicable law, to review, monitor, remove, disable access to, restrict, edit, redact, reject, decline to publish, suppress, limit visibility of, reclassify, or refuse to restore any User Content at any time and for any reason. LeaseScoresâ moderation, publication, removal, restriction, or non-removal of any User Content shall not constitute an endorsement, verification, approval, legal determination, waiver, or admission by LeaseScores.
LeaseScores may use account verification, submission controls, automated tools, technical signals, manual review, user reporting, documentation requests, moderation procedures, and other measures intended to help identify, reduce, prevent, or address fake, fraudulent, misleading, abusive, retaliatory, coordinated, incentivized, or manipulative reviews, ratings, responses, reports, contractor photo verifications, account activity, and other User Content.
Without limiting the foregoing, LeaseScoresâ integrity measures may include, in LeaseScoresâ sole discretion:
Users may not submit, solicit, purchase, sell, trade, offer, threaten, or manipulate reviews, ratings, responses, reports, contractor photo verifications, or other User Content. Without limiting the foregoing, users may not: (a) create or use fake, duplicate, coordinated, or unauthorized accounts; (b) review themselves, their own properties, their own work, their own businesses, or affiliated persons or entities without disclosure and LeaseScoresâ authorization; (c) submit or solicit reviews in exchange for payment, discounts, preferential treatment, threats, retaliation, or other improper incentives; (d) coordinate reciprocal or strategic reviews intended to manipulate ratings, scores, rankings, badges, or visibility; or (e) use the Service to retaliate against, intimidate, blacklist, harass, or improperly pressure any person.
Contractors and service professionals may not create landlord, property-manager, tenant, or other accounts to verify, review, rate, endorse, or otherwise validate their own work, photographs, services, profiles, or businesses. Landlords, property managers, tenants, contractors, and other users may not submit or verify content on behalf of another person or entity unless expressly authorized by LeaseScores and applicable law.
LeaseScores does not guarantee that its verification, integrity, moderation, or anti-manipulation measures will identify, prevent, or remove every fake, fraudulent, misleading, retaliatory, discriminatory, coordinated, incentivized, or manipulative review, rating, response, account, contractor photo verification, or other activity. LeaseScoresâ use of verification or integrity measures does not constitute an endorsement, verification, approval, warranty, legal determination, or admission regarding any user, account, review, rating, response, contractor photo, property, tenancy relationship, contractor relationship, service relationship, or User Content.
LeaseScores may modify, supplement, suspend, discontinue, or change its verification, integrity, moderation, and anti-manipulation procedures at any time and without prior notice. LeaseScores reserves all rights and remedies with respect to fake, fraudulent, misleading, abusive, retaliatory, discriminatory, coordinated, incentivized, or manipulative activity, including the right to remove content, restrict functionality, suspend or terminate accounts, withhold or remove badges or verification status, adjust scores or rankings, and pursue any remedies available under these Terms, other LeaseScores policies, or applicable law.
The Service may display account-status indicators, activity indicators, review status, no-show reports, reliability-related indicators, or similar informational labels or metrics for certain users, as determined by LeaseScores from time to time. New users may initially appear as âNew,â âNot Yet Rated,â or with another status designation selected by LeaseScores.
Landlords, property managers, leasing agents, or other authorized users may be permitted to submit a no-show report when a tenant, applicant, prospective tenant, or other user fails to appear for a scheduled showing, viewing, appointment, move-in, inspection, contractor appointment, or other scheduled rental-related interaction. Any no-show report must be truthful, accurate, non-discriminatory, non-retaliatory, based on the reporting userâs direct experience or contemporaneous business records, and submitted in accordance with these Terms, the Review Policy, the Fair Housing Policy, and applicable law.
A no-show report may not be submitted where the reported user cancelled, rescheduled, provided reasonable notice, appeared at a materially different time or location due to the reporting userâs error, was prevented from appearing due to circumstances outside the userâs reasonable control, or where the report is submitted for any discriminatory, retaliatory, harassing, coercive, punitive, bad-faith, or misleading purpose.
No-show reports may be displayed on the reported userâs profile or otherwise used by LeaseScores as an informational or reliability-related indicator, but they do not necessarily affect star-based review ratings unless LeaseScores expressly states otherwise. LeaseScores may determine, modify, recalculate, suppress, remove, limit, or change the display, weight, effect, duration, visibility, or treatment of no-show reports and reliability-related indicators at any time.
No-show reports, reliability-related indicators, ratings, scores, summaries, labels, or other platform-generated outputs are provided for general informational and platform-use purposes only. They are not consumer reports, tenant-screening reports, rental-eligibility determinations, adverse-action recommendations, blacklists, or substitutes for lawful tenant-screening procedures, individualized assessment, or legal compliance. Users may not use no-show reports or reliability-related indicators in a manner that violates fair housing laws, the Fair Credit Reporting Act, state consumer-reporting laws, privacy laws, landlord-tenant laws, anti-retaliation laws, or any other applicable law.
A reported user may be permitted to dispute, respond to, or provide context regarding a no-show report through features made available by LeaseScores from time to time. LeaseScores may, in its sole discretion, review disputed no-show reports, request additional information from the reporting user, the reported user, or other relevant persons, remove or restrict the report, allow the report to remain, permit a response, limit visibility, or take any other action LeaseScores deems appropriate. LeaseScores does not guarantee that any dispute, objection, or response will result in removal, revision, account action, or other remedial action.
LeaseScores does not verify, endorse, approve, guarantee, or assume responsibility for the truth, accuracy, completeness, legality, fairness, or usefulness of any no-show report or reliability-related indicator. LeaseScoresâ publication, moderation, removal, restriction, suppression, scoring, or decision not to remove a no-show report or reliability-related indicator shall not constitute an endorsement, verification, approval, legal determination, waiver, or admission by LeaseScores.
The Service may include a contractor, vendor, maintenance, or services marketplace that allows contractors, service professionals, vendors, maintenance providers, and other service providers to create profiles, describe services, identify service areas, upload photographs or other content relating to completed work, request or receive verification of certain content, receive ratings or reviews, and connect with landlords, property managers, property owners, tenants, or other users.
Contractors and service professionals are solely responsible for the truth, accuracy, completeness, legality, and non-misleading nature of their profiles, service descriptions, qualifications, licensure information, insurance information, work photographs, project descriptions, pricing, availability, communications, and other content or representations submitted through or in connection with the Service.
Contractors may be permitted to upload photographs, videos, descriptions, or other materials relating to completed work and tag a landlord, property manager, property owner, property, or other user for verification. By uploading any such content, the submitting contractor represents and warrants that the contractor owns or has obtained all rights, licenses, permissions, releases, and consents necessary to upload, display, publish, reproduce, distribute, and otherwise make the content available through the Service, including any permissions required from photographers, copyright owners, property owners, landlords, tenants, occupants, customers, employees, subcontractors, or other third parties.
A tagged landlord, property manager, property owner, or other authorized user may be permitted to verify, reject, dispute, or otherwise respond to submitted contractor content through features made available by LeaseScores. Any verification means only that the responding user has taken the platform action made available by LeaseScores and does not mean that LeaseScores or the responding user has verified the legal compliance, quality, safety, code compliance, permitting status, licensure, insurance, workmanship, payment status, ownership, or accuracy of the contractorâs work or content.
LeaseScores may determine, in its sole discretion, whether contractor photographs, verifications, ratings, reviews, badges, rankings, summaries, or other content will be displayed publicly, displayed with limitations, suppressed, removed, or otherwise used in connection with the Service. LeaseScores may remove, restrict, edit, decline to publish, suppress, limit visibility of, or refuse to restore contractor content at any time and for any reason, including where LeaseScores believes such content may violate these Terms, the Review Policy, the Fair Housing Policy, the DMCA and Copyright Policy, the Privacy Policy, another LeaseScores policy, the rights of any third party, or applicable law.
Unless LeaseScores expressly provides otherwise through the Service, only landlords, property managers, property owners, or other authorized users may rate or review contractors or service professionals. Tenants may not rate or review contractors unless such feature is expressly made available by LeaseScores. LeaseScores may change who is permitted to rate, review, verify, or respond to contractors or contractor content at any time.
LeaseScores does not endorse, recommend, guarantee, warrant, supervise, inspect, control, or assume responsibility for any contractor, service professional, vendor, maintenance provider, subcontractor, profile, rating, review, verification, photograph, completed work, estimate, proposal, service, pricing, contract, invoice, payment, lien, permit, inspection, code compliance, safety practice, insurance coverage, licensure, qualification, or communication. Users engage contractors and service professionals at their own risk and are solely responsible for conducting their own due diligence before hiring, paying, allowing property access to, or otherwise engaging any contractor or service professional.
LeaseScores does not verify contractor licenses, registrations, insurance, bonding, permits, qualifications, background, experience, references, legal compliance, or professional standing except to the extent LeaseScores expressly states otherwise in writing. Contractors and service professionals are solely responsible for maintaining all licenses, registrations, permits, insurance, bonds, qualifications, and approvals required by applicable law and for complying with all laws, rules, regulations, codes, ordinances, safety requirements, contractual obligations, and professional standards applicable to their work.
Except for LeaseScoresâ limited role in operating the Service, facilitating marketplace-payment workflows through third-party payment processors, applying applicable Platform Service Fees, and instructing or triggering payment-related actions through the applicable payment processor as described in these Terms, LeaseScores is not a party to any agreement, proposal, estimate, Work Order, invoice, warranty, dispute, lien, claim, or other relationship between a Service Professional and any landlord, property manager, property owner, tenant, customer, or other user.
LeaseScores has no responsibility for Service Professional work, property damage, personal injury, defective work, incomplete work, delays, warranties, liens, licensing issues, insurance issues, code violations, permit issues, tax obligations, payment disputes, nonpayment, chargebacks, reversals, or any other dispute arising from or relating to contractor services, except to the limited extent expressly stated in these Terms with respect to LeaseScoresâ platform-fee and payment-instruction role.
Users may not use the Services Marketplace to submit false, misleading, fraudulent, infringing, privacy-invasive, unsafe, unlawful, discriminatory, retaliatory, or otherwise improper contractor content, ratings, verifications, or reviews. LeaseScores reserves all rights and remedies with respect to any misuse of the Services Marketplace, including the right to remove content, restrict marketplace features, withhold or remove badges or verification status, adjust ratings or rankings, suspend or terminate accounts, and pursue any remedies available under these Terms, other LeaseScores policies, or applicable law.
The Service may allow Requesting Users to post, request, assign, approve, manage, or pay for Work Orders through the Service, and may allow Service Professionals to accept, perform, complete, invoice, or receive payment for Work Orders through the Service. LeaseScores may make available marketplace-payment functionality through Stripe Connect, Stripe Connect Express, or another third-party payment processor selected by LeaseScores from time to time.
Unless otherwise stated in writing by LeaseScores or displayed through the applicable payment workflow, when a Service Professional is assigned, selected, or otherwise engaged through the Service and the applicable Work Order is marked complete, confirmed as complete, approved for payment, or otherwise treated as complete through the applicable platform workflow, LeaseScores will assess the Platform Service Fee in accordance with the definition set forth in Section 2.
The Platform Service Fee is deducted from the payment made by the Requesting User to the Service Professional at the time the applicable Work Order payment is processed, released, transferred, or otherwise made available through the applicable payment workflow. The Platform Service Fee applies only when the Service Professional is actually paid through the Service for the completed Work Order. Unless otherwise stated in a separate written agreement, LeaseScores does not charge Service Professionals an upfront, recurring, standing, monthly, or subscription-based marketplace fee solely for maintaining a Service Professional account or being eligible to receive Work Orders through the Service.
Payment processing services for Work Orders and marketplace transactions are provided by Stripe or another third-party payment processor selected by LeaseScores from time to time. Service Professionals may be required to create, maintain, and remain eligible for a Stripe Connect Express account, Stripe connected account, or other payment-processor account approved by LeaseScores and the applicable payment processor. LeaseScores has no obligation to instruct or trigger payout to a Service Professional unless the Service Professional has completed all onboarding, verification, tax, account, and compliance requirements imposed by LeaseScores, Stripe, the applicable payment processor, or applicable law.
By using the Service to request, post, accept, perform, approve, complete, pay for, or receive payment for a Work Order, you authorize LeaseScores, Stripe, and their respective service providers to process payments, deduct applicable fees, facilitate transfers, process payouts, issue refunds or reversals where permitted, respond to chargebacks, and take other payment-related actions necessary or appropriate to operate the Service, complete marketplace transactions, enforce these Terms, comply with payment-processor requirements, or comply with applicable law.
Payment processing is subject to the applicable payment processorâs terms, policies, account agreements, onboarding requirements, verification requirements, payout rules, reserve requirements, prohibited-business rules, and other requirements. For Stripe-connected accounts, those terms may include the Stripe Connected Account Agreement, the Stripe Services Agreement, and any other applicable Stripe terms or policies.
Users acknowledge that Stripe or another third-party payment processor, and not LeaseScores, is responsible for regulated payment-processing functions, payment credentials, card-network compliance, payment-method processing, connected-account onboarding, processor-imposed holds, reserves, limitations, account suspensions, payout timing, chargebacks, reversals, and related payment-processing matters.
LeaseScores does not directly receive, hold, maintain, or control Requesting User funds, Service Professional funds, user funds, trust funds, escrow funds, or funds intended to be held pending release in any LeaseScores bank account. Payments made through the Service are processed through Stripeâs payment-processing infrastructure, including Stripe Connect, or through another third-party payment processor selected by LeaseScores from time to time.
Any funds pending release, transfer, payout, refund, reversal, cancellation, dispute resolution, or other payment action are held and administered through the applicable payment processor and its payment-processing infrastructure, not in a LeaseScores-controlled depository, trust, or escrow account. LeaseScoresâ role is limited to operating the Service, facilitating marketplace workflows, applying applicable platform fees, and instructing or triggering payment-related actions through the applicable payment processor in accordance with these Terms, the platform workflow, and the payment processorâs requirements.
LeaseScores is not a bank, money transmitter, payment processor, escrow agent, trustee, fiduciary, custodian, financial institution, or holder of user funds. Nothing in these Terms, the Service, or any marketplace-payment workflow creates an escrow, trust, fiduciary, custodial, money-transmission, or similar relationship between LeaseScores and any user.
A Requesting User may be required to pay for a Work Order through the Service before, at, or after completion, depending on the applicable platform workflow, feature availability, payment-processor requirements, and terms presented through the Service. Funds associated with a Work Order may be processed and held through Stripe or another third-party payment processor pending completion, confirmation, release, transfer, payout, refund, reversal, cancellation, dispute resolution, chargeback processing, or other applicable payment action.
Once the applicable Work Order is marked complete, confirmed as complete, approved for payment, or otherwise treated as complete through the applicable platform workflow, LeaseScores may instruct or trigger Stripe or the applicable payment processor to release, transfer, or make available the applicable payment to the Service Professionalâs connected account, less the Platform Service Fee and any other applicable payment-processor fees, chargebacks, refunds, reversals, taxes, adjustments, or amounts permitted under these Terms or applicable law.
LeaseScores may delay, withhold, reverse, cancel, decline to trigger, or condition a payment-related instruction where LeaseScores believes, in its sole discretion, that a Work Order is incomplete, disputed, fraudulent, unauthorized, unlawful, submitted in error, subject to chargeback or reversal risk, inconsistent with these Terms, inconsistent with payment-processor requirements, or otherwise creates legal, operational, marketplace-integrity, user-safety, payment-risk, or compliance concerns.
LeaseScoresâ instruction or triggering of a payment release does not constitute LeaseScoresâ endorsement, verification, approval, inspection, warranty, or acceptance of any Service Professionalâs work, invoice, pricing, licensure, insurance, workmanship, code compliance, permitting status, lien rights, tax compliance, or legal compliance.
Users are solely responsible for their Work Order agreements, communications, pricing, scope of work, change orders, invoices, approvals, completion confirmations, taxes, permits, lien obligations, warranties, and disputes. LeaseScores may provide platform tools for requesting, approving, paying for, disputing, or documenting Work Orders, but LeaseScores does not guarantee payment to any Service Professional, guarantee completion of any Work Order, guarantee the quality or legality of any services, or assume responsibility for any dispute between users. A Work Order being marked complete, confirmed as complete, or approved for payment through the Service does not guarantee that payment will be successfully processed, released, transferred, or received, including where payment fails, is disputed, is reversed, is subject to chargeback, or is delayed or restricted by a payment processor, financial institution, card network, or payment-method provider.
Chargebacks, reversals, failed payments, payment-method disputes, insufficient funds, fraud reviews, processor holds, connected-account limitations, account-verification failures, payout delays, tax-reporting issues, and similar payment-processing matters may affect whether, when, or in what amount a Service Professional receives payment. LeaseScores is not responsible for delays, holds, reserves, payout failures, account limitations, chargebacks, reversals, processor fees, payment-method failures, or other payment-processing actions imposed or caused by Stripe, another payment processor, a financial institution, a card network, or a userâs payment-method provider.
Unless expressly required by applicable law or expressly stated in writing by LeaseScores, all Work Order payments, refunds, credits, reversals, chargebacks, and adjustments are subject to these Terms, the applicable platform workflow, and the applicable payment processorâs terms and requirements.
LeaseScores may offer free and paid subscription plans, memberships, promotional programs, marketplace features, advertising features, premium features, enterprise arrangements, contractor plans, or other paid or unpaid access options for certain users, including landlords, property managers, contractors, service professionals, and other account types as made available by LeaseScores from time to time.
Plan features, prices, billing intervals, usage limits, listing limits, badges, analytics, promotional placement, verification features, support levels, marketplace tools, API access, white-label tools, and other subscription benefits are described through the Service, on the applicable checkout page, order page, invoice, subscription page, or other written agreement with LeaseScores. LeaseScores may modify, add, remove, limit, reprice, suspend, or discontinue any plan, feature, benefit, promotion, badge, pricing tier, or subscription option at any time, subject to these Terms and applicable law.
As of the Effective Date, LeaseScores may offer certain subscription plans, which may include, without limitation:
LeaseScores may offer founding-member programs, free trials, promotional pricing, discounted rates, limited-time features, badges, credits, or other promotional benefits. Unless expressly stated otherwise in writing by LeaseScores, promotional benefits are non-transferable, have no cash value, may be modified or discontinued at any time, and may be subject to eligibility requirements, usage limits, expiration dates, account-status requirements, and continued compliance with these Terms.
LeaseScores may offer founding-member programs, early-adopter promotions, badges, credits, discounted pricing, free access periods, expanded listing capacity, or other promotional benefits to eligible users, including landlords, property managers, contractors, service professionals, or other account types, as determined by LeaseScores from time to time.
As of the Effective Date, LeaseScores may offer certain founding programs, which may include, without limitation:
Founding-program benefits are promotional, non-transferable, revocable, and have no cash value. LeaseScores may determine eligibility for founding programs in its sole discretion, including based on account type, timing of registration, geographic market, verification status, account standing, subscription status, or other criteria determined by LeaseScores.
LeaseScores may modify, suspend, discontinue, revoke, or limit any founding-program benefit, badge, discount, expanded listing capacity, free access period, or other promotional benefit at any time if LeaseScores determines that: (a) the user has violated these Terms or any LeaseScores policy; (b) the account is inactive, fraudulent, misleading, duplicative, transferred, or misclassified; (c) the benefit is being misused or creates legal, operational, marketplace-integrity, user-safety, or compliance concerns; (d) the applicable feature, plan, or service is modified or discontinued; or (e) modification or discontinuation is otherwise appropriate under the circumstances or required by applicable law.
Founding badges and promotional benefits do not constitute LeaseScoresâ endorsement, verification, approval, sponsorship, warranty, or recommendation of any user, account, landlord, property manager, contractor, service professional, property, listing, review, rating, service, or content.
LeaseScores uses third-party payment processors, which may include Stripe, Stripe Connect, Stripe Connect Express, or other payment providers selected by LeaseScores from time to time, to process payments, subscriptions, renewals, refunds, marketplace payments, Work Order payments, service-professional payouts, chargebacks, reversals, and related billing or payment transactions.
By submitting payment information, purchasing a paid plan, posting or approving a Work Order, accepting a Work Order, receiving payment for a Work Order, or otherwise using a paid feature of the Service, you authorize LeaseScores and its third-party payment processors to charge your selected payment method, deduct applicable fees, process payments, facilitate transfers or payouts, issue refunds or reversals where permitted, respond to chargebacks, and take other payment-related actions for all applicable fees, subscription charges, Work Order charges, Platform Service Fees, taxes, payment-processor fees, and other amounts due in connection with your account or use of the Service. For Work Order payments, you acknowledge and agree that the amount charged to the Requesting User may include amounts payable in connection with the applicable Work Order, and that the amount released or made available to the Service Professional may be net of the Platform Service Fee, payment-processor fees, refunds, chargebacks, reversals, taxes, adjustments, or other amounts permitted under these Terms, the applicable platform workflow, or applicable law.
LeaseScores does not directly store complete credit card numbers or other sensitive payment-card information and does not directly receive, hold, maintain, or control user funds in a LeaseScores bank account. LeaseScores and its payment processors may store payment tokens, billing information, transaction history, subscription status, invoices, receipts, payout status, connected-account status, and related payment information as necessary to process payments, administer subscriptions, facilitate marketplace transactions, prevent fraud, comply with law, and operate the Service.
Payment processing is subject to the applicable third-party payment processorâs terms, policies, account agreements, onboarding requirements, payout rules, reserve requirements, prohibited-business rules, privacy practices, and other requirements. LeaseScores is not responsible for payment-processing delays, processor holds, reserves, payout failures, account limitations, account suspensions, verification issues, chargebacks, reversals, card-network actions, financial-institution actions, or other payment-processing matters caused or imposed by a third-party payment processor, financial institution, card network, or payment-method provider.
By subscribing to a paid plan, you authorize recurring charges at the then-applicable rate for the selected plan and billing interval until you cancel, your subscription is terminated, or LeaseScores otherwise discontinues the plan. You are responsible for maintaining accurate, complete, and current billing and payment information. If your payment method is declined, expired, unavailable, or otherwise cannot be charged, LeaseScores may retry the charge, request updated payment information, suspend or downgrade your account, limit access to paid features, hide or restrict listings or profiles, terminate your subscription, decline to release or trigger payment-related actions, or take any other action LeaseScores deems appropriate.
Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for all sales, use, value-added, excise, withholding, income, employment, payroll, contractor, marketplace-facilitator, reporting, or other taxes, duties, assessments, or governmental charges applicable to your purchase, receipt of payment, provision of services, or use of the Service, other than taxes based on LeaseScoresâ income.
You may cancel your subscription through your account dashboard or through any other cancellation method made available by LeaseScores from time to time. Unless otherwise stated at the time of purchase or required by applicable law, cancellation will take effect at the end of the then-current billing period, and you will continue to have access to the applicable paid features until the end of that billing period.
Except as expressly required by applicable law or expressly stated in writing by LeaseScores, subscription fees, renewal charges, promotional payments, founding-program payments, and other amounts paid to LeaseScores are non-refundable, and LeaseScores does not provide refunds, credits, or prorated refunds for partial billing periods, unused features, downgraded accounts, hidden listings, account inactivity, user dissatisfaction, removal or moderation of content, suspension, or termination for violation of these Terms or applicable policies.
Upon cancellation, expiration, downgrade, failed payment, or termination of a paid plan, your account may revert to the features, limits, visibility, and restrictions applicable to the Free plan or other available plan, as determined by LeaseScores. Existing property listings, profiles, contractor content, badges, analytics, promoted placement, or other features exceeding the applicable plan limits may be hidden, restricted, downgraded, disabled, removed from promoted placement, or otherwise limited, but not necessarily deleted, unless LeaseScores determines otherwise or deletion is required by applicable law.
Cancellation of a subscription does not terminate your account unless you separately close your account in accordance with the account-closure procedures made available by LeaseScores. Cancellation also does not affect your obligations accrued before cancellation, including payment obligations, indemnification obligations, content licenses, dispute-resolution obligations, and other provisions of these Terms that survive cancellation or termination.
Paid subscriptions automatically renew at the end of each billing period, whether monthly, annually, or on another recurring interval selected at purchase, unless you cancel before the renewal date in accordance with these Terms and the cancellation procedures made available by LeaseScores. By purchasing a paid subscription, you authorize LeaseScores and its third-party payment processors to charge your payment method automatically on a recurring basis at the then-applicable rate, plus applicable taxes and charges, until you cancel.
LeaseScores may display the subscription price, billing interval, renewal terms, cancellation method, and other material billing terms at or before checkout. You are responsible for reviewing those terms before purchasing or renewing a subscription. Unless otherwise required by applicable law, your failure to use paid features, access your account, maintain active listings, or receive expected benefits does not cancel your subscription or entitle you to a refund.
LeaseScores may change subscription prices, plan features, billing intervals, promotional benefits, or renewal terms from time to time. Price changes or material changes to paid subscription terms will apply as described in the notice provided by LeaseScores, on the applicable subscription page, or as otherwise permitted by applicable law. If you do not agree to a changed price or subscription term, you must cancel before the change takes effect.
LeaseScores may, but is not obligated except as required by applicable law, to provide renewal reminders, billing notices, receipts, failed-payment notices, cancellation confirmations, or other subscription-related communications by email, through the Service, or through the applicable payment processor. You are responsible for maintaining a current email address and reviewing subscription-related notices.
LeaseScores may provide links, referrals, integrations, advertisements, or other access points to third-party tenant-screening providers, background-check providers, credit-reporting providers, income-verification providers, identity-verification providers, or other third-party services as a convenience to users. Such third-party services are provided by independent third parties and are not owned, operated, controlled, or guaranteed by LeaseScores.
When a user clicks or accesses a third-party screening link or service through the Service, the user may be redirected to the applicable third-party providerâs website, platform, application, or service. Any tenant-screening, background-check, credit-reporting, income-verification, identity-verification, or related process is conducted by the applicable third-party provider and is subject to that providerâs terms, privacy policy, notices, authorizations, certifications, disclosures, legal obligations, and procedures.
LeaseScores does not collect, process, order, prepare, evaluate, score, use, store, transmit, resell, furnish, or have access to tenant-screening reports, credit reports, background reports, eviction reports, criminal-history reports, income-verification reports, identity-verification reports, consumer reports, investigative consumer reports, Social Security numbers, credit data, screening results, adverse-action notices, applicant files, or other screening data generated, collected, or maintained by third-party screening providers, except to the extent expressly disclosed in LeaseScoresâ Privacy Policy or a separate written agreement.
LeaseScores may receive referral fees, commissions, advertising fees, affiliate fees, revenue share, or other compensation from third-party providers when users click links, create accounts, purchase services, complete screenings, or otherwise interact with such providers. LeaseScoresâ receipt of compensation does not constitute an endorsement, warranty, recommendation, approval, supervision, control, or guarantee of any third-party provider, screening process, report, result, recommendation, score, decision, service, or legal compliance.
LeaseScores is not a consumer reporting agency under the Fair Credit Reporting Act (âFCRAâ) and does not assemble, evaluate, prepare, use, sell, resell, furnish, or provide consumer reports or investigative consumer reports. The Service, including any reviews, ratings, scores, summaries, rankings, profiles, no-show reports, reliability indicators, badges, reports, communications, contractor verifications, or other user-generated or platform-generated content, is not intended to be and may not be used as a consumer report, tenant-screening report, rental-eligibility determination, rental-approval recommendation, adverse-action basis, blacklist, or substitute for lawful tenant-screening procedures.
Users, including landlords, property managers, brokers, agents, and other housing providers, are solely responsible for complying with the FCRA, state consumer-reporting laws, fair housing laws, privacy laws, landlord-tenant laws, anti-retaliation laws, adverse-action notice requirements, tenant-screening laws, and all other laws applicable to their screening criteria, screening procedures, application processes, applicant communications, rental decisions, and use of any information obtained from any source.
Users may not use any LeaseScores review, rating, score, summary, profile, ranking, no-show report, reliability indicator, report, communication, or other Service content or output as the basis, in whole or in part, for denying an application, increasing rent, requiring a higher deposit, imposing different lease terms, issuing an adverse-action notice, discouraging an applicant, blacklisting a tenant, or making any housing-related decision in a manner that violates applicable law.
LeaseScores does not endorse, guarantee, warrant, verify, approve, supervise, or assume responsibility for any third-party screening provider, screening report, screening result, background check, credit report, recommendation, score, eligibility determination, adverse-action process, rental decision, or legal compliance by any user or third party. Any use of third-party screening services is at the userâs own risk and subject to the applicable third partyâs terms, policies, procedures, and legal requirements.
LeaseScores may provide access to downloadable lease templates, forms, addenda, notices, checklists, guides, summaries, educational materials, external resources, third-party links, or other lease-related or housing-related materials as a convenience to users. Any such materials are provided for general informational purposes only and do not constitute legal advice, tax advice, financial advice, property-management advice, real estate brokerage advice, compliance advice, or a recommendation regarding any particular lease, transaction, property, landlord, tenant, housing provider, or legal matter.
LeaseScores is not a law firm, does not practice law, does not provide legal services, and does not create an attorney-client relationship with any user. No lease template, form, resource, checklist, summary, explanation, platform output, communication, or other material provided through the Service should be relied upon as a substitute for advice from qualified legal counsel.
Users are solely responsible for determining whether any lease template, form, notice, addendum, clause, resource, or other material is appropriate, accurate, complete, enforceable, compliant, and suitable for their particular circumstances, property, jurisdiction, transaction, and intended use. Landlord-tenant laws, fair housing laws, consumer-protection laws, local ordinances, rent-related rules, notice requirements, disclosure requirements, security-deposit rules, eviction procedures, and other legal requirements may vary by jurisdiction and may change over time.
LeaseScores strongly encourages users to consult with a licensed attorney in the applicable jurisdiction before using, modifying, signing, serving, relying on, or distributing any lease, addendum, notice, template, form, or other legal or housing-related document. Users should not use any LeaseScores resource to avoid, replace, or delay obtaining legal advice.
LeaseScores does not represent, warrant, guarantee, or assume responsibility for the availability, accuracy, completeness, currency, legal sufficiency, enforceability, compliance, suitability, or effectiveness of any lease template, form, addendum, notice, checklist, guide, external resource, third-party link, or other material provided through or in connection with the Service. Use of any such material is at the userâs sole risk.
LeaseScores may modify, update, remove, discontinue, restrict access to, or decline to provide any lease template, form, resource, or third-party link at any time and without notice. LeaseScores is not responsible for any loss, claim, dispute, liability, penalty, damage, cost, or expense arising out of or relating to any userâs use, modification, execution, service, filing, distribution, or reliance on any lease template, form, notice, resource, external link, or related material.
The Service, including the LeaseScores platform, website, software, technology, source code, object code, databases, designs, interfaces, layouts, text, graphics, logos, icons, images, audio, video, content, templates, forms, scoring systems, rating systems, algorithms, methodologies, analytics, compilations, summaries, classifications, tags, rankings, badges, visual indicators, informational indicators, reports, documentation, trademarks, trade names, service marks, and all other materials made available by LeaseScores through or in connection with the Service, are owned by LeaseScores or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property and proprietary-rights laws.
The LeaseScores name, logo, marks, trade dress, slogans, badges, icons, and related names, logos, product and service names, designs, and marks are trademarks or service marks of LeaseScores or its licensors. You may not use any LeaseScores trademark, service mark, logo, trade name, trade dress, badge, or branding without LeaseScoresâ prior written permission, except to the extent expressly permitted through features of the Service.
Subject to your compliance with these Terms, LeaseScores grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service solely for your personal or internal business purposes and solely in the manner permitted by these Terms and the features made available by LeaseScores. LeaseScores reserves all rights not expressly granted to you.
You may not copy, reproduce, modify, adapt, translate, distribute, sell, lease, license, sublicense, publicly display, publicly perform, scrape, harvest, extract, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit any portion of the Service or LeaseScoresâ intellectual property except as expressly authorized by LeaseScores in writing or as permitted by applicable law.
Without limiting the foregoing, you may not use LeaseScoresâ ratings, scores, summaries, rankings, tags, badges, analytics, reports, compilations, data, or other platform-generated outputs to create, train, improve, benchmark, or operate any competing product, service, database, model, algorithm, artificial intelligence system, analytics platform, tenant-screening tool, rental-scoring system, review platform, or housing-related decision tool without LeaseScoresâ prior written consent.
Nothing in these Terms transfers any ownership interest in the Service or LeaseScoresâ intellectual property to you. Except for the limited rights expressly granted in these Terms, LeaseScores and its licensors retain all right, title, and interest in and to the Service and all related intellectual property, proprietary materials, platform-generated outputs, and goodwill.
For clarity, your rights in User Content are addressed separately in Section 5.3. LeaseScoresâ use of User Content in connection with ratings, scores, summaries, rankings, badges, analytics, reports, compilations, or other platform-generated outputs does not transfer ownership of LeaseScoresâ systems, methodologies, analytics, compilations, or platform-generated materials to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, FEATURES, FUNCTIONS, REVIEWS, RATINGS, SCORES, SUMMARIES, RANKINGS, LISTINGS, PROFILES, REPORTS, RELIABILITY INDICATORS, BADGES, MARKET DATA, CONTRACTOR CONTENT, LEASE RESOURCES, THIRD-PARTY LINKS, THIRD-PARTY SERVICES, AND OTHER MATERIALS AVAILABLE THROUGH OR IN CONNECTION WITH THE SERVICE ARE PROVIDED ON AN âAS IS,â âAS AVAILABLE,â AND âWITH ALL FAULTSâ BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
LEASESCORES DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, ERROR-FREE OPERATION, UNINTERRUPTED ACCESS, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
LEASESCORES DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT: (A) THE SERVICE WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, SECURE, UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) ANY USER CONTENT OR THIRD-PARTY CONTENT WILL BE TRUE, ACCURATE, COMPLETE, LAWFUL, NON-DISCRIMINATORY, NON-RETALIATORY, NON-DEFAMATORY, OR RELIABLE; OR (E) ANY REVIEW, RATING, SCORE, SUMMARY, RANKING, PROFILE, LISTING, RELIABILITY INDICATOR, BADGE, MARKET DATA, CONTRACTOR CONTENT, LEASE RESOURCE, OR OTHER MATERIAL AVAILABLE THROUGH THE SERVICE WILL MEET YOUR NEEDS OR EXPECTATIONS.
LEASESCORES DOES NOT VERIFY, ENDORSE, APPROVE, WARRANT, OR ASSUME RESPONSIBILITY FOR ANY USER, LANDLORD, TENANT, PROPERTY MANAGER, CONTRACTOR, SERVICE PROFESSIONAL, PROPERTY, LISTING, REVIEW, RATING, SCORE, SUMMARY, RANKING, PROFILE, RELIABILITY INDICATOR, CONTRACTOR PHOTO, CONTRACTOR WORK, LEASE RESOURCE, THIRD-PARTY SERVICE, OR USER-GENERATED CONTENT. ANY RELIANCE ON THE SERVICE OR ANY CONTENT AVAILABLE THROUGH THE SERVICE IS AT YOUR SOLE RISK.
LEASESCORES IS NOT RESPONSIBLE FOR ANY HOUSING DECISION, RENTAL DECISION, TENANT-SCREENING DECISION, ADVERSE ACTION, LEASE DISPUTE, SECURITY DEPOSIT DISPUTE, PROPERTY CONDITION, CONTRACTOR ENGAGEMENT, CONTRACTOR WORK, PAYMENT DISPUTE, PERSONAL INJURY, PROPERTY DAMAGE, USER COMMUNICATION, USER CONDUCT, OR THIRD-PARTY CONDUCT ARISING OUT OF OR RELATING TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEASESCORES, ITS MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AGENTS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, REPUTATIONAL HARM, COST OF SUBSTITUTE SERVICES, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF LEASESCORES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, LEASESCORES SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, CLAIMS, LIABILITIES, COSTS, OR EXPENSES ARISING OUT OF OR RELATING TO: (A) YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE; (B) ANY USER CONTENT, REVIEW, RATING, SCORE, SUMMARY, RANKING, PROFILE, LISTING, RELIABILITY INDICATOR, REPORT, OR PLATFORM-GENERATED OUTPUT; (C) ANY USERâS OR THIRD PARTYâS CONDUCT, COMMUNICATIONS, OMISSIONS, OR MISREPRESENTATIONS; (D) ANY HOUSING, RENTAL, TENANT-SCREENING, CONTRACTOR, SERVICE, PAYMENT, OR OTHER DECISION MADE BY YOU OR ANY THIRD PARTY; (E) ANY MODERATION, REMOVAL, RESTRICTION, SUPPRESSION, SCORING, RANKING, REWEIGHTING, RECALCULATION, OR NON-REMOVAL OF CONTENT; (F) ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT OR CONTENT; (G) ANY THIRD-PARTY WEBSITE, SERVICE, SCREENING PROVIDER, PAYMENT PROCESSOR, CONTRACTOR, RESOURCE, PAYMENT-PROCESSING DELAY, PAYOUT FAILURE, PROCESSOR HOLD, RESERVE, CHARGEBACK, REVERSAL, ACCOUNT LIMITATION, OR CONNECTED-ACCOUNT ISSUE; OR (H) ANY ERRORS, OMISSIONS, INTERRUPTIONS, DELAYS, SECURITY INCIDENTS, DATA LOSS, OR SERVICE UNAVAILABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEASESCORESâ TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY CONTENT, PRODUCT, FEATURE, SUBSCRIPTION, TRANSACTION, COMMUNICATION, OR RELATIONSHIP AVAILABLE THROUGH OR IN CONNECTION WITH THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LEASESCORES FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain damages. Accordingly, some of the above exclusions or limitations may not apply to you. In such jurisdictions, LeaseScoresâ warranties and liability shall be limited to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless LeaseScores LLC, its members, managers, officers, directors, employees, contractors, representatives, agents, affiliates, service providers, licensors, successors, and assigns from and against any and all claims, demands, actions, causes of action, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, losses, costs, and expenses, including reasonable attorneysâ fees and costs, arising out of or relating to:
LeaseScores reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with LeaseScoresâ defense of any such matter. You may not settle any claim, admit liability, make any admission, or agree to any remedy or obligation on behalf of LeaseScores without LeaseScoresâ prior written consent.
Your indemnification obligations apply regardless of whether the claim is brought by another user, tenant, landlord, property manager, contractor, service professional, applicant, occupant, property owner, governmental authority, regulator, consumer-reporting agency, payment processor, third-party provider, or any other person or entity.
This Section shall survive suspension or termination of your account, cancellation of any subscription, removal of any User Content, and termination or expiration of these Terms.
Before initiating any arbitration or other proceeding, you and LeaseScores agree to first attempt to resolve any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Service, your account, any subscription, any User Content, any LeaseScores policy, or any relationship or transaction involving the Service through good-faith informal negotiations.
To begin the informal resolution process, the party asserting the dispute must provide written notice to the other party describing the nature and basis of the dispute and the relief sought. Notices to LeaseScores must be sent to the contact information provided in these Terms. LeaseScores may send notices to you using the email address or other contact information associated with your account. If the dispute is not resolved within thirty (30) days after notice is received, either party may proceed as provided below.
Except as expressly provided in this Section, you and LeaseScores agree that any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Service, your account, any subscription, any User Content, any LeaseScores policy, any review, rating, score, ranking, report, listing, communication, transaction, or relationship involving the Service, or the breach, termination, enforcement, interpretation, validity, or scope of these Terms, shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (âAAAâ).
The arbitration shall be conducted in accordance with the AAA rules applicable to the dispute, except to the extent those rules are modified by these Terms. The arbitration shall be conducted by a single arbitrator. Unless LeaseScores agrees otherwise, the arbitration shall take place in Wake County, North Carolina, or remotely by video conference, telephone, or written submissions if permitted by the arbitrator and applicable AAA rules.
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court. LeaseScores may also seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, platform integrity, user safety, data security, business operations, or rights under these Terms or any LeaseScores policy.
Nothing in this Section prevents either party from reporting conduct to, filing a complaint with, or cooperating with any governmental agency or regulator where the law permits such activity.
You and LeaseScores agree that any dispute shall be brought only on an individual basis and not as a plaintiff, claimant, class member, or representative in any purported class, collective, consolidated, private attorney general, or representative proceeding. The arbitrator may not consolidate more than one personâs claims and may not preside over any class, collective, consolidated, private attorney general, or representative proceeding, except to the extent this waiver is determined to be unenforceable under applicable law.
To the maximum extent permitted by applicable law, you and LeaseScores knowingly and voluntarily waive any right to a trial by jury in any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Service, your account, any User Content, or any relationship or transaction involving the Service, whether resolved in arbitration or in court.
The arbitrator shall have authority to award the same individual relief that a court could award, subject to the limitations, exclusions, and disclaimers set forth in these Terms. The arbitrator shall apply North Carolina law, without regard to conflict-of-laws principles, except to the extent federal law applies. The arbitratorâs award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
The arbitrator shall have exclusive authority to resolve disputes regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable, except that any dispute concerning the validity or enforceability of the class-action waiver shall be decided by a court of competent jurisdiction.
Payment of arbitration filing fees, administrative fees, arbitrator fees, and other costs shall be governed by the applicable AAA rules, subject to applicable law. Each party shall bear its own attorneysâ fees and costs unless the arbitrator determines that applicable law, these Terms, or another written agreement permits or requires an award of attorneysâ fees or costs.
If any portion of this Section is found unenforceable, that portion shall be severed to the minimum extent necessary, and the remaining portions shall remain in full force and effect, except that if the class-action waiver is found unenforceable with respect to a particular claim or request for relief, then that claim or request for relief shall be resolved in court and not in arbitration, unless otherwise required by applicable law.
This Section shall survive termination of your account, cancellation of any subscription, removal of any User Content, and termination or expiration of these Terms.
These Terms, the Service, and any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Service, your account, any subscription, any User Content, any LeaseScores policy, or any relationship or transaction involving the Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-laws principles, except to the extent federal law applies.
Subject to Section 15, any dispute, claim, controversy, or proceeding that is not required to be resolved through arbitration shall be brought exclusively in the state or federal courts located in Wake County, North Carolina, or, if applicable, the United States District Court for the Eastern District of North Carolina. You and LeaseScores consent to the personal jurisdiction of such courts and waive any objection to jurisdiction, venue, or inconvenient forum in such courts.
Nothing in this Section limits LeaseScoresâ right to seek injunctive, equitable, or other relief in any court of competent jurisdiction as provided in Section 15 or as otherwise permitted by applicable law.
LeaseScores may, in its sole discretion and at any time, with or without notice, suspend, terminate, restrict, downgrade, disable, or delete your account or your access to all or any portion of the Service, including any paid features, subscription features, listings, reviews, ratings, responses, reports, contractor marketplace features, messaging features, badges, analytics, or other functionality, if LeaseScores believes that: (a) you have violated these Terms, the Review Policy, the Fair Housing Policy, the DMCA and Copyright Policy, the Privacy Policy, or any other LeaseScores policy; (b) your account, User Content, conduct, or use of the Service creates or may create legal, regulatory, operational, marketplace-integrity, user-safety, reputational, or compliance concerns; (c) your account information is inaccurate, incomplete, misleading, fraudulent, unauthorized, or outdated; (d) payment is overdue, declined, disputed, reversed, or otherwise not received; (e) your account has been inactive; (f) the Service, a feature, or a subscription plan is modified or discontinued; or (g) suspension, termination, restriction, or other action is otherwise appropriate under the circumstances or required by applicable law.
Upon suspension, termination, cancellation, downgrade, or expiration of your account or subscription, your right to access and use the affected portions of the Service will immediately cease or be limited as determined by LeaseScores. LeaseScores may, in its sole discretion, remove, disable access to, restrict, suppress, limit visibility of, retain, archive, or continue to display any User Content associated with your account, including reviews, ratings, responses, listings, profiles, no-show reports, reliability indicators, contractor content, messages, reports, and other content, subject to these Terms, applicable policies, and applicable law.
Termination, suspension, cancellation, downgrade, or expiration of your account or subscription does not automatically require LeaseScores to remove, delete, return, transfer, or provide copies of User Content. LeaseScores may retain and use User Content and related records as permitted by these Terms, the Privacy Policy, applicable policies, and applicable law, including for legal, compliance, operational, evidentiary, fraud-prevention, dispute-resolution, safety, accounting, and business purposes.
If your account is suspended or terminated, you may not create a new account, use another personâs account, access the Service through another account, or otherwise attempt to circumvent the suspension or termination without LeaseScoresâ prior written consent. LeaseScores may refuse registration, restrict access, or terminate any account that LeaseScores believes is associated with a suspended or terminated user or was created to evade enforcement action.
Suspension, termination, cancellation, downgrade, or expiration does not relieve you of any obligations accrued before such action, including payment obligations, indemnification obligations, confidentiality obligations, dispute-resolution obligations, and obligations relating to your User Content or misuse of the Service. Except as expressly required by applicable law or stated in writing by LeaseScores, you are not entitled to any refund, credit, or compensation as a result of any suspension, termination, cancellation, downgrade, content removal, listing restriction, feature limitation, or account action.
Any provisions of these Terms that by their nature should survive suspension, termination, cancellation, downgrade, expiration, or account closure shall survive, including, without limitation, provisions concerning User Content licenses, intellectual property, payments owed, disclaimers, limitation of liability, indemnification, dispute resolution, arbitration, class-action waiver, governing law, venue, no waiver, and any other provisions necessary to give effect to the partiesâ rights and obligations.
Questions about these Terms or the Service may be directed to LeaseScores at:
LeaseScores LLC
Raleigh, North Carolina
Email: hello@leasescores.com
Website: https://www.leasescores.com
LeaseScores may provide notices to you by email, through your account, by posting within the Service, by posting on leasescores.com, or by any other method reasonably selected by LeaseScores. Notices sent by email will be deemed given when sent, and notices posted through the Service will be deemed given when posted, unless a later effective date is stated in the notice.
You are responsible for maintaining accurate and current contact information in your account and for reviewing notices, messages, updates, and communications from LeaseScores. LeaseScores is not responsible for any failure to receive notice caused by inaccurate account information, email filtering, inactive accounts, technical issues outside LeaseScoresâ reasonable control, or your failure to review notices made available through the Service.
Unless expressly stated otherwise in these Terms, another LeaseScores policy, or applicable law, the contact information above is provided for general communications only and does not constitute consent to service of legal process, designation of an agent for service of process, designation of a registered agent, designation of a DMCA agent, or waiver of any defense, objection, right, or remedy available to LeaseScores under applicable law.
Notices relating to copyright claims, privacy rights, billing matters, subpoenas, legal process, law-enforcement requests, or other specific matters must be submitted through the procedures and contact information designated by LeaseScores for those matters, if any.
You may not, directly or indirectly: (a) access or use the Service for any unlawful, fraudulent, discriminatory, retaliatory, harassing, misleading, abusive, or unauthorized purpose; (b) interfere with, disrupt, damage, overburden, or impair the Service or LeaseScoresâ systems; (c) access, scrape, crawl, index, copy, harvest, extract, or collect data from the Service except as expressly permitted by LeaseScores; (d) use bots, scripts, spiders, crawlers, scrapers, automated tools, or similar technologies to access or interact with the Service without LeaseScoresâ prior written consent; (e) attempt to bypass, disable, defeat, or circumvent any security, verification, moderation, access-control, rate-limiting, or integrity feature; (f) reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, scoring methodology, or underlying structure of the Service; (g) use the Service to create, train, improve, benchmark, or operate any competing product, tenant-screening tool, rental-scoring system, review platform, data product, model, or artificial intelligence system; or (h) assist, encourage, or enable any other person to do any of the foregoing.
If you submit ideas, suggestions, comments, proposals, improvements, feature requests, or other feedback regarding the Service (âFeedbackâ), you grant LeaseScores a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable right to use, copy, modify, commercialize, and otherwise exploit such Feedback for any purpose without compensation, attribution, or obligation to you. LeaseScores is not obligated to treat Feedback as confidential or proprietary.
The Service may contain links, integrations, advertisements, referrals, widgets, or access points to third-party websites, services, products, tools, providers, payment processors, or resources. LeaseScores does not own, control, endorse, guarantee, or assume responsibility for any third-party service, content, terms, privacy practices, products, reports, materials, transactions, or conduct. Your use of third-party services is at your own risk and is governed by the applicable third partyâs terms, policies, and legal obligations. LeaseScores is not responsible for any loss, damage, claim, liability, or dispute arising from or relating to any third-party service or your interactions with any third party.
By creating an account, using the Service, or providing contact information to LeaseScores, you consent to receive electronic communications from LeaseScores, including notices, messages, account communications, policy updates, billing communications, subscription notices, security notices, and other Service-related communications. You agree that electronic communications satisfy any legal requirement that such communications be in writing, except where applicable law requires otherwise. You are responsible for maintaining current contact information and reviewing communications sent or made available by LeaseScores.
You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without LeaseScoresâ prior written consent. LeaseScores may assign, transfer, or delegate these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, sale of assets, financing, change of control, or transfer of the Service. Any attempted assignment in violation of this Section is void.
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect. These Terms, together with the Review Policy, Fair Housing Policy, DMCA and Copyright Policy, Privacy Policy, and any other policies or supplemental terms incorporated by reference, constitute the entire agreement between you and LeaseScores regarding the Service and supersede all prior or contemporaneous agreements, understandings, and communications regarding the Service. LeaseScoresâ failure to enforce any provision of these Terms or any applicable policy shall not constitute a waiver of LeaseScoresâ right to enforce such provision or any other provision in the future. LeaseScores may update, modify, replace, or supplement any incorporated policy from time to time in accordance with these Terms or the applicable policy.
LeaseScores shall not be liable for any delay, failure, interruption, outage, loss, or inability to perform resulting from events beyond LeaseScoresâ reasonable control, including acts of God, natural disasters, labor disputes, power outages, telecommunications failures, internet service failures, cyberattacks, security incidents, governmental actions, war, terrorism, civil unrest, epidemics, pandemics, supply-chain issues, payment-processor failures, third-party service failures, or other events beyond LeaseScoresâ reasonable control.